Privacy Policy

1. Company Information

Company Name: Saleh Bros
Location: Borj Al Shamalie, Lebanon
Email: support@topupapp.net

TopUp App is a digital platform that enables users to purchase mobile top-ups and related digital services.

2. Information We Collect

2.1 Information You Provide

• Full name
• Phone number
• Email address (if provided)
• Account information verified via One-Time Password (OTP)

You are responsible for ensuring that your information is accurate and up to date.

2.2 Location Information

With your permission, we may collect location data from your device. This may be used for:

• Fraud prevention
• Security monitoring
• Service optimization

You may disable location access through your device settings.

2.3 Transaction Information

We record transaction activity inside the app, including transaction amounts, service type, and transaction history.

Payments are currently handled in cash only. We do not collect or store credit card or banking information.

2.4 Device Information

We may automatically collect limited device-related information:

• Device model
• Operating system
• IP address
• App version

This data is used strictly for security, fraud prevention, and service stability.

3. Information We Do Not Collect

We do not collect:

• Contacts
• Biometric identifiers
• ID documents
• Selfies
• Payment card data
• Analytics tracking data
• Crash reporting data

4. How We Use Your Information

We process personal data for the following purposes:

• Account creation and authentication
• OTP verification
• Processing top-up requests
• Fraud detection and prevention
• Security monitoring
• Sending service notifications
• Sending promotional push notifications (if enabled)

We rely on the following legal bases (where applicable):

• Performance of a contract (providing the service)
• Legitimate interests (security and fraud prevention)
• Consent (push notifications and location access)

We do not sell personal data.

5. Push Notifications

We may send push notifications related to:

• Account activity
• Transaction updates
• Promotions

You may disable push notifications through your device settings at any time.

6. Data Sharing

We do not sell or rent personal information.

We may disclose information:

• If required by law or legal process
• To protect our rights or prevent fraud
• In connection with a merger, acquisition, or asset transfer

7. Data Retention

We retain personal data until the user deletes their account, or as required by applicable law. Upon deletion request, we will erase or anonymize personal data unless we are legally required to retain certain records.

8. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect personal data. However, no electronic system is completely secure, and we cannot guarantee absolute security.

9. International Data Transfers

Although Saleh Bros operates from Lebanon, the Services may be accessed internationally. By using the Services, you consent to your data being processed in Lebanon.

10. User Rights

Depending on applicable laws, you may have the right to:

• Access your data
• Correct inaccurate data
• Request deletion
• Withdraw consent

To exercise your rights, contact: support@topupapp.net. We will respond within a reasonable timeframe.

11. Children's Privacy

The Services are not directed toward children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us immediately at support@topupapp.net.

12. Changes to This Policy

We may update this Privacy Policy periodically. The updated version becomes effective upon posting inside the app or on our website. We encourage users to review this policy regularly.